Pivotal Catalyst
L1/345 Tamaki Drive, St. Heliers, Auckland, New Zealand 1071
Email: hello@pivotalcatalyst.co.nz
Last Updated: April 4, 2026
Introduction
Pivotal Catalyst is a US market entry architecture advisory based in Auckland, New Zealand. We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our US market entry consulting services. As a New Zealand-based consultancy, we operate under New Zealand privacy laws.
Sean McGrail, founder of Pivotal Catalyst, is committed to transparent data handling practices that support your privacy rights while enabling delivery of US market entry advisory services.
Information We Collect
Personal Information You Provide
When you engage with our US market entry consulting services, we may collect:
Contact Information:
- Full name and job title
- Email address and phone number
- Company name and industry sector
- Business address and location within New Zealand or internationally
Business Information:
- Information about your organisation's US expansion goals and commercial challenges
- Details about your current US market entry thinking and decision points
- Strategic planning requirements and consultation preferences
- Background information relevant to US market entry advisory services
Communication Records:
- Content of emails, forms, and other communications with our consulting team
- Video call recordings from US market entry advisory sessions
- Notes from US Market Entry Diagnostic and Architecture Engagement sessions
- Feedback and testimonials about our consulting services
Information Collected Automatically
Website Analytics Data:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited on our website and time spent viewing content
- Referral sources and search terms used to find our New Zealand consulting firm
- Cookies and similar tracking technologies for website optimization
Technical Information:
- Log files recording website visits and system interactions
- Performance data to improve our digital platforms
- Security monitoring information to protect against unauthorized access
How We Use Your Information
Primary Business Purposes
We use your personal information to:
Deliver US Market Entry Services:
- Deliver US market entry advisory services including the US Market Entry Diagnostic and Architecture Engagement
- Conduct US Market Entry Diagnostic sessions and Architecture Engagement work
- Resolve commercial decisions including first-buyer definition, pricing architecture, unit economics, and channel strategy
- Communicate about ongoing consulting engagements and project progress
Business Operations:
- Respond to inquiries about our New Zealand consulting services
- Process enquiries and schedule US market entry advisory sessions
- Share relevant content about US market entry, commercial architecture, and NZ company expansion case studies
- Maintain client relationships and provide ongoing support
Service Improvement:
- Analyze website usage to enhance user experience
- Develop new consulting methodologies based on client feedback
- Improve our US market entry advisory methodology and engagement quality
- Research market trends relevant to New Zealand's business ecosystem
Legal and Compliance Uses
We may also use your information to:
- Comply with New Zealand Privacy Act 2020 requirements
- Respond to legal requests and regulatory inquiries
- Protect our business interests and intellectual property
- Maintain security and prevent fraudulent activities
Third-Party Services and Data Processing
AI and Technology Platforms
We use third-party technology tools to operate and improve our services:
AI Platforms:
- ChatGPT (OpenAI): For business analysis, strategic planning support, and content generation
- Claude (Anthropic)For US market entry research and commercial architecture analysis
- Gemini (Google): For data analysis and strategic consulting optimization
- Other AI tools: As technology evolves, we may incorporate additional AI platforms to improve our consulting effectiveness
Communication and Collaboration Tools:
- Zoom: For video conferencing and advisory session recordings
- Microsoft Teams: For client collaboration and project management
- Google Workspace: For document sharing, email communication, and business operations
- Other platforms: Various productivity and communication tools that support our consulting methodology
Analytics and Marketing Services
Google Analytics: We use Google Analytics to understand how visitors engage with our website and improve our content.
Marketing Platforms: Email marketing services, social media tools, and customer relationship management systems to maintain connections with our consulting community.
Important Third-Party Disclaimer
We are not responsible for the data handling practices of third-party services. Each platform has its own privacy policy and data protection measures. When your information is processed through these services, it becomes subject to their terms and privacy practices, not just ours.
Key risks to understand:
- AI platforms may use your information to improve their services
- Video conferencing platforms may store recordings on their servers
- International data transfers may occur through these third-party services
- Data security standards may vary between different platforms
We select reputable, enterprise-grade providers where possible, but cannot guarantee their data handling practices or security measures.
International Data Transfers
Cross-Border Processing
Your personal information may be transferred to and processed in countries outside New Zealand, including:
United States: Many of our AI platforms and technology services are based in the US
Other Countries: Depending on the third-party services we utilize for our consulting operations
Safeguards We Implement:
- We work with providers who maintain appropriate data protection standards
- We implement contractual safeguards where possible
- We select services with strong security reputations and compliance programs
- We limit international transfers to what is necessary for our New Zealand consulting services
However, different countries have varying privacy laws and data protection standards. We cannot guarantee that international privacy protections will be equivalent to New Zealand's Privacy Act 2020.
Your Rights under the Privacy Act 2020
As a New Zealand-based advisory business, we respect your rights under the Privacy Act 2020:
Access Rights
- Request Information: You can ask what personal information we hold about you
- Obtain Copies: Request copies of your personal information in our records
- Understand Processing: Learn how we use your information in our consulting operations
Correction Rights
- Update Information: Request corrections to inaccurate or outdated personal information
- Complete Records: Add missing information relevant to our consulting relationship
- Verify Accuracy: Ensure our records accurately reflect your current details
Additional Rights
- Withdraw Consent: Where processing is based on consent, you can withdraw it
- Object to Processing: Raise concerns about how we handle your information
- Data Portability: Request your information in a transferable format where technically feasible
Making Requests
To exercise your privacy rights:
- Email us at hello@pivotalcatalyst.co.nz with your request
- Identify yourself clearly so we can locate your information
- Specify your request (access, correction, or other privacy concern)
- Allow reasonable time for us to respond (usually within 20 working days)
Data Retention and Deletion
Retention Periods
Active Client Information: Retained during our consulting engagement and for 7 years afterward for business and legal purposes
Website Visitor Data: Analytics and technical data retained for 2 years unless you request earlier deletion
Communication Records: Email correspondence and consultation recordings retained for 5 years or until you request deletion
Business Development Information: Information from inquiries and consultations retained for 3 years to support ongoing relationship management
Deletion Rights
You can request deletion of your personal information by contacting hello@pivotalcatalyst.co.nz. We will comply with deletion requests except where:
- Information is required for legal or regulatory compliance
- Data is necessary for legitimate business interests (such as completed consulting projects)
- Deletion would disproportionately impact our business operations
Cookies and Website Tracking
How We Use Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences and improve your browsing experience
- Analyze website traffic and understand how visitors engage with our consulting content
- Provide relevant information about our US market entry advisory services
- Ensure website security and prevent unauthorized access
Your Cookie Choices
Most browsers allow you to:
- View and delete cookies stored on your device
- Block future cookies from our website
- Receive notifications when cookies are being set
Note that blocking cookies may affect your ability to use certain features of this website.
Data Security
Protection Measures
We implement reasonable security measures to protect your personal information:
Technical Safeguards:
- Secure hosting and encrypted data transmission
- Regular security updates and system monitoring
- Access controls limiting who can view personal information
- Backup systems to prevent data loss
Operational Safeguards:
- Staff training on privacy and data protection
- Clear procedures for handling personal information
- Regular review of our data handling practices
- Incident response procedures for potential breaches
Security Limitations
While we take security seriously, no system is completely secure. We cannot guarantee absolute protection against:
- Cyber attacks or unauthorized access attempts
- Technical failures or system vulnerabilities
- Human error in data handling
- Security breaches at third-party service providers
Privacy Policy Updates
We may update this Privacy Policy to reflect:
- Changes in New Zealand privacy laws or regulations
- New consulting services or technology platforms we utilize
- Feedback from clients about our privacy practices
- Industry best practices for professional advisory businesses
We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to active clients about major changes
- Highlighting key changes in our client communications
Your continued use of our website and consulting services after policy updates indicates your acceptance of the revised terms.
Complaints and Privacy Concerns
Internal Resolution
If you have concerns about our privacy practices:
- Contact us directly at hello@pivotalcatalyst.co.nz
- Describe your concern clearly and provide relevant details
- Allow us time to investigate and respond to your complaint
- Work with us to find a satisfactory resolution
External Complaints
If you're not satisfied with our response, you can:
Contact the Privacy Commissioner:
- Website: privacy.org.nz
- Phone: 0800 803 909
- Email: enquiries@privacy.org.nz
- Address: Office of the Privacy Commissioner, PO Box 10-094, Wellington 6143
The Privacy Commissioner can investigate complaints about privacy breaches and help resolve disputes between individuals and organizations.
Contact Information
For all privacy-related inquiries, contact:
Pivotal Catalyst
Privacy Officer: Sean McGrail
L1/345 Tamaki Drive
St. Heliers, Auckland, New Zealand 1071
Email: hello@pivotalcatalyst.co.nz
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST
If you have questions about how Pivotal Catalyst handles your personal information, contact Sean McGrail directly at hello@pivotalcatalyst.co.nz.
About Our Consulting Services:Pivotal Catalyst is a US market entry architecture advisory based in Auckland. We work with New Zealand companies and founders on the commercial decisions that determine whether US expansion has a real chance of working — before serious capital is committed to the move.
This Privacy Policy was last updated on April 4, 2026 and applies to all personal information collected by Pivotal Catalyst in connection with our US market entry consulting services and website operations.